Versand

At Lieviah, we aim to provide a dependable and straightforward delivery experience. We work with DHL and selected shipping partners to safely transport your purchases to the address entered when you place your order.

Preparing Your Order

After your purchase has been completed and payment has been confirmed, your order will be forwarded for fulfillment.

Most orders are prepared for dispatch within 1–3 business days. Additional processing time may be required during major sales, holidays, or periods of high order demand.

Once your package has been dispatched, we will send you a confirmation email containing your tracking details, where available.

Please ensure that your delivery information is correct before completing checkout, as changes may not be possible after your order enters fulfillment.

Delivery Schedule

The estimated delivery timeframe is:

Order preparation: 1–3 business days
Shipping: 5–10 business days
Estimated total: 6–13 business days

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery may vary based on your location, customs processing, carrier capacity, and other external factors.

Tracking Information

Once your package is handed over to DHL, tracking information will be sent to you when available.

It can take approximately 24–72 hours for a new tracking number to display movement in the carrier's tracking system.

Multiple Packages

For orders containing multiple products, we may send items in separate shipments. This can happen when products are stored or fulfilled at different locations.

In such cases, your order may arrive in multiple packages and each shipment may have its own tracking information.

International Customs

Depending on the country where your order is being delivered, customs authorities may apply import duties, taxes, or other clearance fees.

Any such charges imposed by the destination country are the customer's responsibility unless otherwise indicated during checkout.

Please also be aware that customs inspections may add time to the delivery process.

Delivery Delays

We carefully monitor the fulfillment and shipping process, but unexpected circumstances can occasionally affect delivery times.

Potential causes of delays include:

Customs clearance
Weather-related disruptions
Public holidays
Carrier delays
Transportation interruptions
High seasonal demand
Incorrect or incomplete delivery details
Circumstances beyond our control

If your shipment is taking longer than expected, please use your DHL tracking number to review its latest status.

Incorrect Delivery Details

Customers are responsible for entering accurate delivery information at checkout.

Lieviah is not responsible for delivery problems caused by incorrect, incomplete, or outdated shipping information supplied by the customer.

If a parcel is returned because it cannot be delivered, additional shipping costs may apply if a new shipment is requested.

If Your Package Has Not Arrived

If your order has passed the estimated delivery period, please check your tracking information first.

If there has been no meaningful tracking update for an extended period or your shipment appears to be lost, contact our support team. We will review the available shipment information and assist you where possible.

Please include your order number and tracking number when contacting us.

Email: [info@lieviah.com]

Changing Your Shipping Address

If you notice an error in your delivery address, contact us immediately after placing your order.

We will do our best to make corrections before the order is dispatched. However, once the package has been processed or handed to DHL, we cannot guarantee that changes will be possible.